Welcome to Metabolon!
We are excited to get to work with you and support your project.
Sample Shipment Resources
Completing Your Sample Manifest Directions
To support study quality and on-time project delivery, a completed digital manifest with the information detailed below is required prior to shipment.
Sample Preparation and Shipping Procedure
This PDF contains guidelines to help ensure your samples arrive as expected.
Sample Handling Kit Instructions
Instructions and tips to clarify any questions regarding our tubes and barcode scanner.
New to Metabolon?
Get a Demo Sample Handling Kit
International Shipments Frequently Asked Questions (FAQs)
What is the EIN for Metabolon, Inc?
The employer identification number (EIN) for Metabolon, Inc is 043518046.
What is the EORI number for Metabolon, Inc?
Metabolon, Inc does not have an EORI Number.
What are the lab timings for sample receipt?
Monday – Friday : 9 am – 4 pm. Not operational on weekends.
What kind of paperwork would one need to ship samples to the U.S?
Based on the sample type and biosafety levels, any of the following documents may be required:
- End user letter: Client should provide this information on the company letterhead
- USDA/ CDC Statement: Client should provide this information on the company letterhead
- USDA/ CDC Permit: Metabolon Inc. is responsible for securing the permit
More information can be found on the CDC website and USDA website.
- We strongly recommend reaching out to your local courier of choice to get advice on the necessary paperwork early on in the process
- In case a permit is required, please reach out to [email protected].
Which courier service should one choose while shipping to the US?
It is important to choose a local courier service that is reliable and ensures that the cold chain is maintained throughout the transit. Dry ice refills might be necessary during long halts or delays. Based on our experience, we recommend World Courier.
Samples are stuck at Customs. Who should submit a CDC or USDA statement?
As the sender of samples, the client would need to submit a signed statement on a company letterhead.
Questions?
Contact your client success manager.
Corporate Headquarters
617 Davis Drive, Suite 100
Morrisville, NC 27560
Mailing Address:
P.O. Box 110407
Research Triangle Park, NC 27709
+1 (919) 572-1711
